COMPLAINTS CHANNEL
What is the Reporting Channel?
This channel is the means that Industrias Dolz opens to all employees, clients, suppliers and collaborators to facilitate the communication in an agile and confidential manner of possible irregularities, illicit or contrary acts to the law and/or non-compliance with our Code of Ethics.
Any interested party may submit questions and/or concerns regarding the reporting channel, the Code of Ethics, or any other aspect related to regulatory compliance at Industrias Dolz.
Questions may be sent to the following email address: denuncias@idolz.com
Likewise, it should be noted that complaints filed in bad faith, with knowledge of their falsity, or with the intent to harm the person reported and/or a third party will be subject to disciplinary sanctions, without prejudice to possible criminal liability for the possible commission of a crime of slander or libel, or civil liability for violation of the right to honor.
It is strictly prohibited to take any action against an Industrias Dolz employee and/or manager that would constitute any type of negative consequence simply for filing a complaint.
Anyone who believes they are suffering retaliation as a result of reporting an irregularity related to Industrias Dolz must immediately report it through the reporting channel for investigation and, where appropriate, appropriate action.
The complaint will be processed independently and objectively by the designated person, who will be able to gather all the information and documentation necessary for the investigation.
The Reporting Channel is managed exclusively by the Compliance Officer, independently and autonomously. The information received through the reporting channel will be completely confidential and will be used exclusively for the purpose of clarifying the subject of the report. In accordance with applicable legislation, anonymous reporting is permitted; however, to expedite the investigation and facilitate clarification of the facts, it is recommended that the complainant’s identity be disclosed.
Likewise, the protection of personal data provided through the Reporting Channel is guaranteed, ensuring compliance with the technical and organizational measures established by current legislation.
All personal information provided during the processing of the report file will be deleted within a maximum period of three months, unless its retention is necessary to demonstrate the functioning of the Crime Prevention Model, for legal compliance and/or by order of the competent authority, which will be done in a separate environment.
Any interested party may file a complaint using the form in this section of the website 24 hours a day, 365 days a year. Alternatively, they may send an email to the following address: denuncias@idolz.com