{"id":16363,"date":"2025-10-21T13:47:55","date_gmt":"2025-10-21T11:47:55","guid":{"rendered":"https:\/\/www.idolz.com\/complaint-channel\/"},"modified":"2025-10-21T13:47:55","modified_gmt":"2025-10-21T11:47:55","slug":"complaint-channel","status":"publish","type":"page","link":"https:\/\/www.idolz.com\/en\/complaint-channel\/","title":{"rendered":"Complaint channel"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-1\"><h1><span style=\"color: #171e29;\">COMPLAINTS CHANNEL<\/span><\/h1>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-2\"><h2><span style=\"color: #acacac;\">What is the Reporting Channel?<\/span><\/h2>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-3\"><p>This channel is the means that <strong>Industrias Dolz<\/strong> opens to all employees, clients, suppliers and collaborators to facilitate the communication in an agile and confidential manner of possible irregularities, illicit or contrary acts to the law and\/or non-compliance with our <strong>Code of Ethics<\/strong>.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-accordian  #accordion-16363-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-16363-1 .panel-title a .fa-fusion-box:before{ font-size: 32px; width: 32px;}.fusion-accordian  #accordion-16363-1 .panel-title a{font-size:32px;}.fusion-accordian  #accordion-16363-1 .fa-fusion-box { background-color: #171e29;border-color: #171e29;}.fusion-accordian  #accordion-16363-1 .panel-title a:hover, #accordion-16363-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #4580ce;}.fusion-accordian  #accordion-16363-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-16363-1 .panel-title a:hover .fa-fusion-box { background-color: #4580ce!important;border-color: #4580ce!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-16363-1\"><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"ae98dab4383b755f6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-16363-1\" data-target=\"#ae98dab4383b755f6\" href=\"#ae98dab4383b755f6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Resolution of doubts<\/span><\/a><\/h4><\/div><div id=\"ae98dab4383b755f6\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Any interested party may submit questions and\/or concerns regarding the reporting channel, the Code of Ethics, or any other aspect related to regulatory compliance at Industrias Dolz.<\/p>\n<p>Questions may be sent to the following email address: <a href=\"mailto:denuncias@idolz.com\">denuncias@idolz.com<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"4923750f01bf1d0ac\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-16363-1\" data-target=\"#4923750f01bf1d0ac\" href=\"#4923750f01bf1d0ac\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Action against false accusations<\/span><\/a><\/h4><\/div><div id=\"4923750f01bf1d0ac\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Likewise, it should be noted that complaints filed in bad faith, with knowledge of their falsity, or with the intent to harm the person reported and\/or a third party will be subject to disciplinary sanctions, without prejudice to possible criminal liability for the possible commission of a crime of slander or libel, or civil liability for violation of the right to honor.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"b61e0099657a620a7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-16363-1\" data-target=\"#b61e0099657a620a7\" href=\"#b61e0099657a620a7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Prohibition of retaliation<\/span><\/a><\/h4><\/div><div id=\"b61e0099657a620a7\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>It is strictly prohibited to take any action against an Industrias Dolz employee and\/or manager that would constitute any type of negative consequence simply for filing a complaint.<\/p>\n<p>Anyone who believes they are suffering retaliation as a result of reporting an irregularity related to Industrias Dolz must immediately report it through the reporting channel for investigation and, where appropriate, appropriate action.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"6aaee0db4683cfdc3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-16363-1\" data-target=\"#6aaee0db4683cfdc3\" href=\"#6aaee0db4683cfdc3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How is the complaint handled?<\/span><\/a><\/h4><\/div><div id=\"6aaee0db4683cfdc3\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The complaint will be processed independently and objectively by the designated person, who will be able to gather all the information and documentation necessary for the investigation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e6bb4f294e798abc0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-16363-1\" data-target=\"#e6bb4f294e798abc0\" href=\"#e6bb4f294e798abc0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Confidentiality and data protection<\/span><\/a><\/h4><\/div><div id=\"e6bb4f294e798abc0\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The Reporting Channel is managed exclusively by the Compliance Officer, independently and autonomously. The information received through the reporting channel will be completely confidential and will be used exclusively for the purpose of clarifying the subject of the report. In accordance with applicable legislation, anonymous reporting is permitted; however, to expedite the investigation and facilitate clarification of the facts, it is recommended that the complainant&#8217;s identity be disclosed.<\/p>\n<p>Likewise, the protection of personal data provided through the Reporting Channel is guaranteed, ensuring compliance with the technical and organizational measures established by current legislation.<\/p>\n<p>All personal information provided during the processing of the report file will be deleted within a maximum period of three months, unless its retention is necessary to demonstrate the functioning of the Crime Prevention Model, for legal compliance and\/or by order of the competent authority, which will be done in a separate environment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"a968b216d9b4aa108\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-16363-1\" data-target=\"#a968b216d9b4aa108\" href=\"#a968b216d9b4aa108\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I file a complaint?<\/span><\/a><\/h4><\/div><div id=\"a968b216d9b4aa108\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Any interested party may file a complaint using the form in this section of the website 24 hours a day, 365 days a year. Alternatively, they may send an email to the following address: <a href=\"mailto:denuncias@idolz.com\">denuncias@idolz.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4\"><h2><span style=\"color: #acacac;\">Reporting Channel Form<\/span><\/h2>\n<\/div><div class=\"fusion-text fusion-text-5\" style=\"margin-top:0px;\"><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-16359\"><form id=\"wpforms-form-16359\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"16359\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/16363\" data-token=\"f89990d9df5fb8b33d676e3e854d851d\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-16359-field_1-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-16359-field_1\">DENOUNCED <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-16359-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Full name\" aria-errormessage=\"wpforms-16359-field_1-error\" required><\/div><div id=\"wpforms-16359-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-16359-field_2\" aria-hidden=\"false\">Company <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-16359-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" placeholder=\"Denounced company\" aria-errormessage=\"wpforms-16359-field_2-error\" required><\/div><div id=\"wpforms-16359-field_3-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"3\"><fieldset><legend class=\"wpforms-field-label\">CATEGORY <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-16359-field_3\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_1\" name=\"wpforms[fields][3]\" value=\"Irregularities with suppliers.\" aria-errormessage=\"wpforms-16359-field_3_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_1\">Irregularities with suppliers.<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_2\" name=\"wpforms[fields][3]\" value=\"Irregularities with clients.\" aria-errormessage=\"wpforms-16359-field_3_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_2\">Irregularities with clients.<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_3\" name=\"wpforms[fields][3]\" value=\"Alleged harassment and\/or discrimination.\" aria-errormessage=\"wpforms-16359-field_3_3-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_3\">Alleged harassment and\/or discrimination.<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_4\" name=\"wpforms[fields][3]\" value=\"Appropriation of resources and\/or diversion of funds.\" aria-errormessage=\"wpforms-16359-field_3_4-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_4\">Appropriation of resources and\/or diversion of funds.<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_5\" name=\"wpforms[fields][3]\" value=\"Irregularities in the use of goods, equipment and computer applications.\" aria-errormessage=\"wpforms-16359-field_3_5-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_5\">Irregularities in the use of goods, equipment and computer applications.<\/label><\/li><li class=\"choice-6 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_6\" name=\"wpforms[fields][3]\" value=\"Manipulation and falsification of data.\" aria-errormessage=\"wpforms-16359-field_3_6-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_6\">Manipulation and falsification of data.<\/label><\/li><li class=\"choice-7 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_7\" name=\"wpforms[fields][3]\" value=\"Control of information and duty of confidentiality.\" aria-errormessage=\"wpforms-16359-field_3_7-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_7\">Control of information and duty of confidentiality.<\/label><\/li><li class=\"choice-8 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_8\" name=\"wpforms[fields][3]\" value=\"Protection of personal data.\" aria-errormessage=\"wpforms-16359-field_3_8-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_8\">Protection of personal data.<\/label><\/li><li class=\"choice-9 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_3_9\" name=\"wpforms[fields][3]\" value=\"Other aspects related to non-compliance with the Industrias Dolz Code of Conduct.\" aria-errormessage=\"wpforms-16359-field_3_9-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_3_9\">Other aspects related to non-compliance with the Industrias Dolz Code of Conduct.<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-16359-field_4-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"4\"><fieldset><legend class=\"wpforms-field-label\">DO YOU WANT TO FILE THE COMPLAINT ANONYMOUSLY? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-16359-field_4\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_4_1\" name=\"wpforms[fields][4]\" value=\"Anonymous\" aria-errormessage=\"wpforms-16359-field_4_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_4_1\">Anonymous<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-16359-field_4_2\" name=\"wpforms[fields][4]\" value=\"Sending data\" aria-errormessage=\"wpforms-16359-field_4_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_4_2\">Sending data<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-16359-field_5-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-16359-field_5\">IF YOU WANT TO SEND YOUR DATA, FILL OUT:<\/label><input type=\"text\" id=\"wpforms-16359-field_5\" class=\"wpforms-field-medium\" name=\"wpforms[fields][5]\" placeholder=\"Full name\" aria-errormessage=\"wpforms-16359-field_5-error\" ><\/div><div id=\"wpforms-16359-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-16359-field_7\" aria-hidden=\"false\">Complainant company<\/label><input type=\"text\" id=\"wpforms-16359-field_7\" class=\"wpforms-field-medium\" name=\"wpforms[fields][7]\" placeholder=\"Company\" aria-errormessage=\"wpforms-16359-field_7-error\" ><\/div><div id=\"wpforms-16359-field_8-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"8\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-16359-field_8\" aria-hidden=\"false\">Complainant telephone<\/label><input type=\"text\" id=\"wpforms-16359-field_8\" class=\"wpforms-field-medium\" name=\"wpforms[fields][8]\" placeholder=\"Telephone\" aria-errormessage=\"wpforms-16359-field_8-error\" ><\/div><div id=\"wpforms-16359-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"9\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-16359-field_9\" aria-hidden=\"false\">Complainant email<\/label><input type=\"text\" id=\"wpforms-16359-field_9\" class=\"wpforms-field-medium\" name=\"wpforms[fields][9]\" placeholder=\"Email\" aria-errormessage=\"wpforms-16359-field_9-error\" ><\/div><div id=\"wpforms-16359-field_10-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-16359-field_10\">BRIEFLY DESCRIBE THE FACTS ON WHICH YOUR COMPLAINT IS BASED AND\/OR PROVIDE EVIDENCE: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-16359-field_10\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-16359-field_10-error\" required><\/textarea><\/div><div id=\"wpforms-16359-field_11-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"11\"><fieldset><legend class=\"wpforms-field-label wpforms-label-hide\" aria-hidden=\"false\">Privacidad <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-16359-field_11\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-16359-field_11_1\" name=\"wpforms[fields][11][]\" value=\"I have read and accept the Industrias Dolz data &lt;a href=&quot;https:\/\/www.idolz.com\/en\/privacy-policy\/&quot;&gt;privacy policy&lt;\/a&gt;.\" aria-errormessage=\"wpforms-16359-field_11_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-16359-field_11_1\">I have read and accept the Industrias Dolz data <a href=\"https:\/\/www.idolz.com\/en\/privacy-policy\/\">privacy policy<\/a>.<\/label><\/li><\/ul><\/fieldset><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"16359\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-16359\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Send\" aria-live=\"assertive\" value=\"wpforms-submit\">Send<\/button><img src=\"https:\/\/www.idolz.com\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 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